Frequently Asked Question's
Q: How does the SEPTICARE guarantee work?
A: We guarantee that SEPTICARE is effective in maintaining your septic system if used as directed. If you experience any problems with your septic tank or cesspool or you require repairs to the leach fields as a result of the effectiveness of SEPTICARE , we will refund the full purchase price. The guarantee is valid for as long as you use SEPTICARE . This guarantee covers the use of SEPTICARE to maintain a fully functioning system. If your account is in good standing, we will issue you an authorization number. After authorization, have the repairs made by a licensed plumber and send us a copy of the paid invoice with a detailed explanation of the repairs made. The guarantee does not cover the cost of your septic system repairs. This guarantee does not cover new owners of property unless within 30 days of the title transfer date, you request a guarantee transfer form and return it to SEPTICARE within 15 days. Refunds will not be made when your SEPTICARE was used for composting, shock treatments etc. This guarantee does not cover consequential damage (the cost of repair or replacing other property damaged due to use of SEPTICARE ).
Q. I just moved into a house with a septic system. How does it work?
A. The septic tank functions as a conditioner of sewage so that the treated liquid will pass through the subsoil without clogging the leach field. A septic tank will perform this function in three ways: separation, microbial digestion and dispersion. First, the liquids and solids go into the septic tank the septic tank interrupts the flow of waste water so that the denser solids sink to the bottom and the lighter solids, such as grease and oils, rise to the top of the tank. The wastes in the septic tank are subject to attack by enzymes and bacteria. When the wastes are broken down and liquefied, the clarified liquids will flow out into the leach field where they are absorbed into the surrounding soil the septic tank acts as a reservoir for sludge and scum. In a septic tank that is properly functioning, a compaction layer of sludge will accumulate in the bottom of the septic tank and a relatively thin layer of scum will remain at the top of the septic tank. Sludge and scum in a well-functioning septic system contain minerals and nonfermentable organic matter. This accumulation should be removed from the tank before it reaches the level of the discharge outlet and flows into the leach field, eventually blocking the system. Unfortunately for the homeowner, this ideal septic system cannot exist. The heavier use of the septic system plus the use of today's soaps, detergents and cleaning agents together create problems in the septic system. We developed SEPTICARE to help the homeowner with their septic tank care and make the septic system a worry-free operation.
Q. I've been told to put a cake of yeast into my septic system. Does this help?
A. Yes, but very little. It is a step in the right direction, but it doesn't go far enough. Yeast only breaks down starches, which represent only a small percent of the wastes found in a septic system. You need SEPTICARE to give you complete breakdown of all five of the major types of wastes found in a septic system -- fats and greases, proteins, starches, pectins (vegetable peelings) and cellulose (toilet paper).
Q. Why does the water back up in other drains whenever I wash my clothes?
A. If you are doing many loads of wash in one day, you're probably exceeding the capacity of your septic system. This can be solved by limiting your washing to one load a day. If you are currently only washing one load a day, then your leach field is probably clogged. An initial treatment of 4 scoops, followed by daily treatments of 2 scoops for a week, then every other day for a week, and gradually reducing applications until maintenance rates are reached should unclog your leach field. If your distribution box is accessible, then flush 4 scoops of SEPTICARE directly down the leach field lines. For severe problems, a shock treatment of 8 scoops of SEPTICARE may be necessary.
Q. The ground over my drain field is so soggy, I'm unable to mow the grass. What would you recommend?
A. This is the sign of a glazed leach field. Make a solution of 4 scoops of SEPTICARE to 2 gallons of water and, using a sprinkling can, spread it over the area of standing water (it won't work if there is no standing water.) Also follow the instructions given in the answer to the previous question (..water back-up..). Do this on a daily basis until the condition clears. Leach fields do not become clogged overnight. It usually takes many years of gradual build-up of undigested wastes to clog the soil. You will get your septic system back in operation with this initial SEPTICARE treatment, however, continued septic tank maintenance applications are necessary to completely restore your leach field to its original condition.
Q. We never had our septic tank pumped out until last year. About 10 months later it needed pumping again, now it has been 5 or 6 months and I am having problems. The last time it was pumped, it was mostly water. What has happened?
A. Your leach field is clogged You should immediately begin to conserve water - perhaps even taking your laundry to the Laundromat. Give your leach field a shock treatment of SEPTICARE and continue daily applications until the septic system begins to work again. Continue septic tank maintenance applications of SEPTICARE .
Q. On the baking soda box it says to add some to the septic system. Will this make it work better?
A. Most bacteria grow best in a non acidic environment. By adding baking soda, you raise the pH to a neutral condition which makes the bacteria grow faster and digest more of the wastes. This is why we have included a pH buffer in SEPTICARE formula. Of course, baking soda does not in itself add bacteria nor does it break down wastes as does SEPTICARE .
Q. What can I do about the horrible odors coming from the drains in my basement?
Q. My septic tank is giving off a foul odor. How can I get rid of the smell?
A. SEPTICARE will eliminate the odors and solve the problems causing them. A "shock" treatment of 4 scoops (using your SEPTICARE scoop) followed by daily treatments of 2 scoops is needed until odors are eliminated. Daily treatments should continue for one week, even though odors have ceased, in order to solve the main problem causing the odors.
Q. Will SEPTICARE get rid of roots in my leach field lines?
A. No. SEPTICARE will not dissolve live roots. However, it will break down the waste material that is entangled in the roots. This will open some areas for liquids to pass through Also, the roots like to feed on this waste material. Lack of this food will discourage rapid root growth.
Q. I keep forgetting to use SEPTICARE on a regular basis. How much should I use if want to apply it just once a year?
A. We do not recommend this. The liquids in the septic tank turn over about 50 to 75 times a year. Thus the bacteria and enzymes are constantly flushed out into the leach field or cesspool. There they continue to leach down the wastes and keep the leach field open. You never know when the bacteria that produce the enzymes in your septic tank are going to be destroyed. Adding SEPTICARE on a regular basis insures that there will always be an adequate supply of bacteria and enzymes, Also, the environment in the septic tank will be the best for them. A once a year treatment cannot do this.
Q. What is your return policy?
||We guarantee your 100% satisfaction when using SEPTICARE to maintain a fully functioning septic system, as stated in the first FAQ above.
||Return shipping is absolutely free. We will provide you with a pre-paid UPS or USPS domestic label to return the purchase to us.